Subscription, Pre-Order & Cancellation Policy

Some Seedlings & Co. products may be offered as a subscription or pre-order. This policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a Seedlings & Co. subscription, you will receive repeat deliveries based on the frequency and delivery schedule you select.

Because seedlings are live products, subscription orders may be prepared close to the delivery date to make sure your plants arrive as fresh and healthy as possible.

Your payment details are stored securely, and you will be charged for each scheduled delivery unless you choose to pay in advance.

Some subscriptions may renew automatically. If you do not want your subscription to renew, you can cancel it before your next scheduled billing date.

You can change, pause, or cancel your subscription at any time through the link provided in your order confirmation email or customer account. Changes must be made before an order is prepared for delivery.

Once a subscription order has been packed, shipped, or sent out for local delivery, it can no longer be cancelled. If there is an issue with your order when it arrives, please contact us and refer to our return and refund policy.

Pre-Orders

When you purchase a pre-order, you are reserving a product that is not yet available for immediate delivery. This may include seasonal seedlings, limited plant varieties, mixed boxes, or upcoming product releases.

At checkout, we may collect full payment, a partial deposit, or no payment until the order is ready to be fulfilled. If a deposit or delayed payment is used, your payment method may be stored securely and charged when the order is ready.

You can cancel a pre-order before it has been prepared, packed, or scheduled for delivery.

Once a pre-order has been prepared, packed, shipped, or sent out for local delivery, it can no longer be cancelled because the seedlings are live products prepared specifically for fulfillment.

If your pre-order arrives damaged, unhealthy, or incorrect, please contact us as soon as possible. We will review the issue and may offer a replacement, credit, partial refund, or full refund depending on the situation.

For more details, please see our return and refund policy.

Live Product Notice

Seedlings are living products and may be affected by handling, timing, temperature, light, and delivery conditions. We do our best to prepare and package every order carefully, but live plants cannot be returned the same way as non-perishable products.

If there is a problem with your seedlings when they arrive, please contact us with your order number and photos of the issue so we can review it properly.