Return & Refund Policy

Because Seedlings & Co. sells live seedlings, our return policy is different from a standard retail return policy. Seedlings are living products and may be affected by temperature, light, handling, watering, and delivery conditions.

We do not accept returns of live seedlings simply because they cannot be restocked or resold once they leave our care. However, if your order arrives damaged, unhealthy, incorrect, or unusable, we will review the issue and do our best to make it right.

Damages and Order Issues

Please inspect your order as soon as you receive it.

Contact us as soon as possible if:

• Your seedlings arrive damaged

• Your seedlings arrive unhealthy or unusable

• You received the wrong item

• Part of your order is missing

• Your order was damaged during delivery

To help us review the issue, please include:

• Your order number

• A short description of the problem

• Clear photos of the seedlings, packaging, and shipping box if applicable

Once we review the issue, we may offer a replacement, store credit, partial refund, or full refund depending on the situation.

Live Seedling Returns

Live seedlings are non-returnable.

This includes:

• Vegetable seedlings

• Herb seedlings

• Leafy green seedlings

• Mixed seedling boxes

• Seasonal seedling packs

• Subscription seedling deliveries

• Pre-ordered seedlings once they have been prepared, packed, shipped, or delivered

Because these are living products, we cannot accept returns after delivery for reasons such as change of mind, delayed planting, lack of watering, lack of light, improper storage, or conditions outside of our control once the seedlings have been received.

Subscription Orders

Subscription orders can be changed, paused, or cancelled before the next order is prepared for delivery.

Once a subscription order has been prepared, packed, shipped, or sent out for local delivery, it can no longer be cancelled or returned.

If there is an issue with a subscription delivery when it arrives, please contact us and we will review the situation.

Pre-Orders

Pre-orders can be cancelled before the order has been prepared, packed, scheduled for delivery, or shipped.

Once a pre-order has been prepared, packed, shipped, or sent out for local delivery, it can no longer be cancelled or returned because the seedlings are live products prepared for fulfillment.

Non-Live Products

If we sell non-live products, such as accessories, growing supplies, or merchandise, those items may be eligible for return within 30 days of delivery.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

To start a return for a non-live product, contact us at [INSERT SEEDLINGS & CO. EMAIL].

Items sent back without first requesting a return will not be accepted.

Sale Items and Gift Cards

Sale items, discounted items, and gift cards are final sale and cannot be returned or refunded.

Exchanges

We do not offer traditional exchanges for live seedlings.

If there is an issue with your order, contact us and we will review whether a replacement, credit, partial refund, or full refund is appropriate.

For non-live products, the fastest way to get a different item is to request a return if eligible, then place a new order once the return is accepted.

Refunds

If a refund is approved, it will be processed to your original payment method.

Please allow time for your bank or credit card company to process and post the refund.