Shipping & Delivery Policy

Seedlings & Co. sells live seedlings, so our shipping and delivery process is designed to protect plant health and freshness. We do our best to prepare, pack, and deliver orders carefully so your seedlings arrive in good condition and ready to grow.

Order Processing

Orders are prepared based on product availability, growing schedules, and delivery timing.

Because seedlings are living products, some orders may only be packed close to the delivery or shipping date. This helps reduce the time your seedlings spend in packaging and helps keep them as fresh and healthy as possible.

During busy periods, seasonal launches, or high-demand weeks, processing times may vary.

Delivery Areas

Seedlings & Co. may offer local delivery, pickup, or shipping depending on your location and the products available at the time of purchase.

Available delivery or pickup options will be shown at checkout when applicable.

Some products may only be available in certain delivery areas because they are live plants and need to arrive within a safe delivery window.

Local Delivery

For local delivery, please make sure the delivery address is complete and accurate.

If your seedlings are delivered to your door, please bring them inside as soon as possible. Seedlings should not be left outside for long periods, especially in direct sun, cold temperatures, heavy rain, or high heat.

Once an order has been delivered to the address provided, Seedlings & Co. is not responsible for damage caused by delayed pickup, incorrect address information, weather exposure, or conditions outside of our control.

Shipping Live Seedlings

When shipping is available, we package seedlings carefully to protect them during transit. However, live plants can be sensitive to shipping conditions, delays, temperature changes, and handling.

Shipping timelines may vary based on carrier availability, destination, weather, and seasonal conditions.

We may delay shipping if weather conditions or timing could put the seedlings at risk. This may include extreme heat, extreme cold, long weekends, carrier delays, or other conditions that could affect plant health.

Pickup Orders

If pickup is available, please collect your order during the pickup window provided.

Because seedlings are live products, missed pickup windows may affect plant quality. If you cannot pick up your order on time, please contact us as soon as possible.

Orders that are not picked up within the provided pickup window may not be eligible for refund or replacement.

Incorrect Address or Failed Delivery

Please review your shipping or delivery address carefully before placing your order.

Seedlings & Co. is not responsible for orders delayed, lost, or damaged because of an incorrect address, missing apartment number, inaccessible delivery location, or failed delivery attempt.

If an order is returned, delayed, or damaged because of incorrect information provided at checkout, additional fees may apply to replace or resend the order.

Weather and Seasonal Delays

Because seedlings are living products, we may adjust shipping or delivery timing to protect your order.

This may include delaying orders during:

• Extreme heat

• Extreme cold

• Severe weather

• Long weekends

• Known carrier delays

• Conditions that could leave seedlings in transit too long

If your order is delayed for plant-health reasons, we will do our best to notify you.

Damaged or Unhealthy Orders

Please inspect your seedlings as soon as they arrive.

If your order arrives damaged, unhealthy, incorrect, or unusable, contact us as soon as possible with:

• Your order number

• A short description of the issue

• Clear photos of the seedlings

• Clear photos of the packaging and shipping box, if applicable

We will review the issue and may offer a replacement, credit, partial refund, or full refund depending on the situation.

After Delivery Care

Once you receive your seedlings, open the package carefully and place the plants in appropriate light and temperature conditions.

Seedlings should be watered, planted, transplanted, or placed into their growing system based on the instructions provided.

Seedlings & Co. is not responsible for plant decline caused by delayed unpacking, lack of water, lack of light, improper storage, improper transplanting, or growing conditions after delivery.

Subscription Deliveries

Subscription deliveries follow the delivery frequency and schedule selected at checkout.

You can change, pause, or cancel your subscription before your next order is prepared.

Once a subscription order has been prepared, packed, shipped, or sent out for local delivery, it can no longer be cancelled.

Pre-Orders

Pre-orders are fulfilled once the product becomes available and is ready for delivery or shipping.

Estimated delivery dates for pre-orders are not guaranteed and may change based on growing timelines, weather, product readiness, or fulfillment conditions.

If there is a delay with your pre-order, we will do our best to keep you updated.

Contact Us

For shipping or delivery questions, contact us at:

mathieu@seedlingsandco.com